Frequently asked questions

Ordering & Shipping
Payment
Returns and refunds
Care
Gifts & Giftcards

Ordering & Shipping

Taxes are already included in the product prices you see on our website. Within the European Union, you will not be charged for customs. For international shipments outside the European Union / UK, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.

Payment

We generally don't do seasonal sales. However, there are some ways to save a bit of money when ordering from SMØK Studio

By signing up to our newsletter, you receive a 10% discount on your first purchase.

By sharing a photo on Instagram and tagging us, you participate in our monthly giveaway & have the chance to win a 50€ gift card to our shop.

Returns and refunds

Care

Please refer to the care tag inside your garment for detailed washing instructions or visit the product page of the item you've purchased.

Generally speaking, wash non-wool clothing items at a low temperature (30 degrees is more than enough), use non-bleaching, eco-friendly detergent, do not use fabric softeners and please do not tumble dry.

We recommend to not sleep, shower or do any sports while wearing your jewellery. Additionally, you should be careful if you use perfume, hairspray and lotions is it can cause discolouration to your jewellery.
When not wearing your jewellery its best to store it in the box that comes with it as the air also can affect your jewellery.

The best way to clean your jewellery is to mix neutral dish soap and hot water in a small bowl and let your jewellery soak in the mix for 10-15 minutes. Rinse after with lukewarm water and dry with a soft cloth.

If you are in doubt or have any questions, you are always welcome to contact us on hello@smoek.studio

Gifts & Giftcards

A giftcard can be used for all products in our shop. Simply choose the amount of the giftcard and add it to your cart as a regular product. Once you have paid, you will receive an e-mail with the unique code for your giftcard that you can print if you need to give it as a present. If you wish to receive a physical card, please contact us, so we can send one to you or the receiver of the giftcard. Your gift card is valid up to 2 years from the date you purchased it. You don't have to use the amount of the gift card at once.